About VanCity Reception Services

Like the name says, we are in Vancouver, we offer reception services
and we are at your service!

Our Skill

The principals and founders of VanCity Reception services have been involved in the vacation rental industry for more than 15 years offering vacation rental management services through their sister company, EMR Vacation Rentals. During the 2010 Winter Olympics, EMR Vacation Rentals was chosen my Tourism Vancouver as the preferred supplier of furnished accommodations and was prominently featured on their website as such. As the premier vacation rental provider in BC, EMR has managed literally thousands of bookings and tens of thousands of guests.

We saw there was a clear need to help other owners manage their guests and to offer the expreience and security protocols developed over years of doing business. We've seen it all and planned in advance for every contingency. We can bring this security and piece of mind to your business, let us know what you need and we can help taylor a solution that fits your needs and your budget.









The VanCity Reception Services Team

Our exceptional team, rich with years of exprience, ready to provide the very best in services to you and your guests. We live in Vancouver, we work in Vancouver and we have years of knowledge in the vacation rental industry. If you would like to talk to us directly, we would love to hear from you. Drop us a line, give us a call or come down to our offices, we're here, in person, to help!

Blake Mackenzie


Blake has been working in the vacation rental industry since the late 90s bringing experience in management and business organization to the table.

Isabel Portele


Isabel's extensive experience in the travel and hospitality industry makes her an ideal addition to the team. Isabel knows customer service.

Tony Halfhide


Tony is an experienced business man with a background in accounting and business management.

Eric Hughes

Websites, Marketing and IT

Eric has been helping to market vacation rentals for more than 15 years in BC. He is very happy to bring his experience to assist with this project.

Sterling Robinson

Head Office Person

Serling's office abilities are second to none. He looks forward to serving your needs.

Simone Hay

Quality Control

Simone's attention to detail sets her in a league of her own when ensuring that everything is in order.

Laura Portele

Head Office Person

Laura brings excellent customer serivce to the team.

Cleaning and Greeting

Highest Quality with Customer Service Excellence

Our hand-picked cleaning partners have been carefully vetted to provide the absolute best possible services at the absolute lowest possible cost.